Customer Success

What does it really mean to provide Customer Success?

I delight start-ups, small businesses, and enterprise organizations that implement comprehensive and state-of-the-art customer support technology to take their business to the next level. By listening and providing a world-class experience to clients, I can help you deliver measurable improvements for local and global teams. I especially enjoy working with clients on:

• Customer Support Requirements/Needs Analysis & Evaluation
• Customer Service Training & Leadership
• Social media, mobile and customer support integration solutions
• Business process management and improvement
• Customer loyalty and retention program support
• Customer Relationship Management (CRM)

I’m always interested in hearing about a new idea or service that can help me better serve customers and build a better product – feel free to email or call me and tell me about it. In the meanwhile, check out some of my posts on Customer Strategy.

Specialties: Customer service management, help desk, customer support, customer technology, business process improvement, social media, mobility, customer experience, customer relationship management (CRM), sales process engineering, customer loyalty, and client retention

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