What are the best community tools for customer service?

The “best tools” start with the following approach: Connect with your customers on a human level – understand the commitment you’re making to make it right for people. Pick the right tools to match the approach you want to take – match the tools to the problem. Keep doing it – no one’s going to do it…

What’s on your mobile device?

Your mobile life and what you can do in the rest of your life I’ve had an iPhone for almost a year, and am astonished at the changes that it’s made in my productivity.  The main difference is that where on my BlackBerry or Windows Mobile phone I mainly read email while on the go…