What the heck is Customer Wow?

Customer Wow is a concept that gets shared a lot, and creates smiles whenever it’s shared. But what is Customer Wow, really? You could say that it’s “the ability to deliver above and beyond customer experiences” and I also think it’s a bit more. Towards a definition of Customer Wow We can think of Customer…

Say Thank You – It’s the Best Advice I’ve Received

Thank you for reading this post – really! When I started at Gist I had been on the job for only a few weeks when I answered a question from Brad Feld, one of our key investors. It must have been late at night and I was a little curt in my reply, and Brad…