Read more books (please)

Read a fiction book. Read a non fiction book. Read a cookbook or a comic book for all I care. Just spend more time reading. I should say that I am very much in favor of a good blockbuster movie, an exciting football game, or a taut detective thriller. And I am also asking you…

If you love customers, set them free

This mailbox does not accept replies Do not respond to this mailbox. It is unmonitored. Fill out this form to unsubscribe. Press 4 to speak with an operator. No one is here to take your call at the moment. Do all of these things make your blood boil? When I first used the internet, I…

Customers are Always Right (Until They’re Not)

This post is part of the Startup Edition writing collaborative. Read more about this here. When you get a request from a customer, one of the following quotes just might come to mind: “The customer is always right” –Marshall Field “You can’t just ask customers what they want and then try to give that to…

Avoid These Customer Service Mistakes

Think of the last customer service fail you experienced. You might think, how did this happen? Why did the company I contacted give me an idiotic response? Why didn’t they answer my question? Or why did they (figuratively or literally) hang up the phone? We’ve all made these mistakes. There might be many reasons –…