10 Insights to Deliver Amazing Customer Service

Poor Customer Service is No Excuse. You Can Do Better. Think of the last time you contacted a “Big Brand.” Did you feel appreciated, acknowledged or loved by their response? If so, that’s great! If not, then you probably had an average service experience. They can do better. And here’s a few tips that might…

What did you learn on your summer vacation?

Matt Heinz wrote a great piece this week on staying “vacation fresh.”  I love this idea, both because I returned from vacation this week and because I think Matt is always good at documenting important moments in time and extracting value and practice from those moments.  The idea behind staying “vacation fresh” is to learn…

Automate the stuff you do all the time

If you’re in a job like mine (which is likely if you’re reading this), you type. A lot. In fact, you probably type most of your day away. Would it surprise you to know that much of the time, you’re typing the same thing over and over again? If you’re dealing with customers, talking to…