Share some interesting things with customers every day

Here’s something interesting I read today on the effects of smartphones on shopping. The article matters because it’s about a big trend (changing habits in shopping, especially in everyday environments like grocery stores) and has long-term societal implications. For example, what will be the next social habit that’s disrupted or changed by smartphones? You might…

Revisiting the API of Me

Revisiting the API of ME About 6 months ago, I wrote an article on the “API of ME“, an idea for a system of capturing, sharing, and **limiting* information by and about customers so that they could participate actively in a marketplace of data that includes their data. This is a follow-up to that post,…