How to know if you’re smarter than a 5th grader

    Quick – what’s the first thing that comes to your mind when you think of Camp? I’m not sure if it’s “awesome food”, “campfire songs”, or “camp mischief,” but it’s clear that many people have indelible memories of camp life. Thanks to the Salesforce foundation and East Ridge and Bear Creek Elementary schools,…

It doesn’t take much to give back

Who wouldn’t like to have fun in a playground game where the playground looks like this? This week I had the opportunity to participate in a community event courtesy of the folks at the Salesforce.com foundation and my team at Desk.com. In the span of half a day (and with the help of the folks…

Make the customer feel like a Rock Star? They’ll come back.

Startups Require True Fans – Thanks! I’ve been part of an Internet startup for the past 18 months – and one of my ideas was to build the Customer Experience by finding our 1000 True Fans (thank you Kevin Kelly for the inspiration.) The thinking was that by building a fan base that would help…

3 Lessons I learned about customer service from food allergies

“You don’t eat wheat?” As a person wtih a gluten intolerance who also really likes to go out to eat, I’ve heard many explanations (or off-putting remarks) from waiters, servers, and restaurant owners. I’ve also been treated to wonderful, unexpected displays of outstanding service in many other eating establishments where people have gone above and…