Google Glass is the New Normal

Prepare to wonder if people are recording, and then to not care. When I saw them on the street, I wondered, “do they know that they look ridiculous?” And then I realized – I was about 500 yards from the Moscone Center during Google I/O, perhaps the world’s most likely spot to encounter someone with…

Things I carry: using what’s in your bag and in your head.

Things i carry (a short list) from Greg Meyer @grmeyer What’s the list of things that you carry? We all carry items with us wherever we go. Your phone, keys, and wallet are probably high on the list for most people. Yet there are other items that we carry with us that are more personal….

The “Thank You” Effect: Improving Service 1 Step at a Time

I’ve written here before about the effect that one person’s thank you had on me (thank you, Brad Feld!) I believe that “The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably improve service in any company. In my experience, there are a number of these small…