What do great team members do?

“Don’t worry about, I’ll take care of it,” said my amazing team member on Friday night (props to @tcoffee). Just like that, a major roadblock to an upcoming project was gone and I didn’t have to do a thing. Great team members take on responsibilities like this all the time and radiate confidence that the…

The Customer Experience Report for Dec 15th, 2012

Hello! This is a new experiment to share insights about customer experience. Please let me know what you like, don’t like, and if you’d like to subscribe, you can get an email in your inbox here. The Customer Experience Report December 15, 2012 – An Occasional Newsletter (Vol. 1, No. 1) Legos: A Great Metaphor…

Tiny Habits Build into Great Behaviors

I signed up this week for the TinyHabits program from BJ Fogg at Stanford. The program – a way of training yourself to take small steps that will build into specific behaviors – intrigues me because it mirrors a few practices I’ve done over the past two years that have made a huge difference in my life….