Your first MVP is Wrong

This essay is written as part of the Startup Edition project – check out the other essays here. It would be awesome if your first iteration of a minimum viable product (MVP) perfectly addressed your target market segment, delivered great value to your customers, and you never had to change it again. However, that’s not what…

The Feedback Machine: How do you discover what people really want?

  This essay is written as part of the Startup Edition project – check out the other essays here. How do you discover what people really want? People are not effective at self-reporting, or letting you know what they will do with your product when you’re not there to help them. Often, customers will tell…

Two of the Dumbest Business Mistakes I’ve Ever Made

//Read about more mistakes in the newest Startup Edition “Do not fear mistakes. There are none.” -Miles Davis. We all make mistakes. I’ve made a few mistakes in my time. I’m not talking about the garden-variety mistakes you might make in the course of the day. I’m talking about product development whoppers, or the kind…

Makers need to make in the real world.

Makers need to make in the real world Get out of the (electronic) building Last evening, as the Pacific Northwest sunshine (yes, we do have that here in the Spring and Summer and Fall) was blazing, I was weeding my garden. There were no electronic devices in force. Although I did share this picture when…

The “Thank You” Effect: Improving Service 1 Step at a Time

I’ve written here before about the effect that one person’s thank you had on me (thank you, Brad Feld!) I believe that “The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably improve service in any company. In my experience, there are a number of these small…