How to Hire an Awesome Community Manager for your Startup

photo by https://www.flickr.com/photos/evilerin/3152173431 Who will be successful as a community manager? I love coming across new community managers who say, “I guess I’ve been doing this my whole life.” It’s a light bulb that goes off in them and they’re excited for the rest of their career to get started. -Jenn P. Many brands are searching right now for…

How to hire Customer Service Superheroes

Say you’re going to start a company, and the first thing you want to do is provide amazing customer service. Are you going to hire the brilliant person who alienates customers? Or are you going to hire the friendly person who can’t solve a problem? You probably want both qualities: The knowledge and skill required…