The circle of startup life

It’s a sad day in a way – today marks the end of Gist, a company I had the pleasure of working for through its evolution from a scrappy startup pioneering new ways to manage social contacts through its acquisition by Research in Motion – the BlackBerry folks. And it’s a happy (albeit bittersweet) day…

Starting a new job is never easy, so just jump in!

Tomorrow’s the beginning of a new chapter for me – I’m leaving Gist and joining Assistly. It’s been a great run and I am looking forward to staying in touch with my good friends and Gist and to gaining new friendships at Assistly (Seattle peeps – I’m not moving, and San Francisco peeps – I’m going…

Gist acquired by Research In Motion (RIM)

Startups don’t just start – they also evolve. I’m excited that the next step in our evolution at Gist – where I’ve worked for the last year and half – is to be part of Research in Motion. When I was at T-Mobile, I built training for several BlackBerry models, including the 7290, the Curve,…

What are the best community tools for customer service?

The “best tools” start with the following approach: Connect with your customers on a human level – understand the commitment you’re making to make it right for people. Pick the right tools to match the approach you want to take – match the tools to the problem. Keep doing it – no one’s going to do it…