It’s a sad day in a way – today marks the end of Gist, a company I had the pleasure of working for through its evolution from a scrappy startup pioneering new ways to manage social contacts through its acquisition by Research in Motion – the BlackBerry folks. And it’s a happy (albeit bittersweet) day…
Tag: gist
Starting a new job is never easy, so just jump in!
Tomorrow’s the beginning of a new chapter for me – I’m leaving Gist and joining Assistly. It’s been a great run and I am looking forward to staying in touch with my good friends and Gist and to gaining new friendships at Assistly (Seattle peeps – I’m not moving, and San Francisco peeps – I’m going…
HOW TO: Go From Eating Pizza to Building a “Disruptive” Startup in just 54 hours
This weekend I participated in an amazing event at Startup Weekend Seattle. I found some great new friends, got the opportunity to pitch amazing ideas in front of a crowd, and contributed to an epic journey: building a complete startup from a pizza dinner to a working prototype with media buzz and excited potential customers in…
Gist acquired by Research In Motion (RIM)
Startups don’t just start – they also evolve. I’m excited that the next step in our evolution at Gist – where I’ve worked for the last year and half – is to be part of Research in Motion. When I was at T-Mobile, I built training for several BlackBerry models, including the 7290, the Curve,…
What are the best community tools for customer service?
The “best tools” start with the following approach: Connect with your customers on a human level – understand the commitment you’re making to make it right for people. Pick the right tools to match the approach you want to take – match the tools to the problem. Keep doing it – no one’s going to do it…
