What I learned on my Winter Vacation about Social Media

I took a vacation this week. It was relatively short (don’t blink — you’ll miss it), but I learned some important things along the way. I read Erik Qualman’s book Socialnomics: How Social Media Transforms the Way We Live and Do Business and was left alternately amazed, interested to learn more, and confused as to…

How do you build service to scale?

I read @codybrown‘s excellent analysis of network growth and scaling with regards to MySpace, Facebook and Twitter this morning and got to wondering if the concepts he’s talking about can be applied to broader concepts in Customer Service. Brown presents the idea that services like MySpace have failed because they couldn’t channel their explosive growth…

Vanity URLs on Facebook: the new land grab

Watching the Facebook Vanity URL gold rush tonight reminds me of the 1st online account I ever had with a public service:  I had an AOL account.  In that walled garden in the early 90s, everyone felt like friends and it was easy to use the resources AOL made available to you to find new…

Amazon Whispersync — what other products could it create?

I confess: I am not an e-book reader. I use the old-fashioned library and a daily newspaper to consume printed media. Yet the recent introduction of Amazon’s Kindle 2 made me stop and think about whether I should consider changing my reading habits to incorporate the e-Book. The main reason? The feature Amazon calls Whispersync….

What Does LinkedIn have to do with Facebook?

Recently I joined the ranks of those who Twitter. It was a gradual decision, spurred by the increasingly relevant bits of information I got from friends via Facebook. Facebook was the same sort of “well, I ought to try it” decision last summer. The key here is that the meme, or at least the techmeme…