Building a Better Customer Experience

Since I started my current role as a Customer Experience Manager in October 2008, many people have asked me “what’s customer experience and how do you deliver it?” Aside from cheeky remarks like “I ensure customer delight”, I didn’t have a good answer. So I wrote this presentation to help answer the question: I’d love…

See New York City like you haven’t seen it before

View from Empire State Building Originally uploaded by gregmeyer If you want to see New York, you need to see it from the Empire State Building. I recently took a tour and viewed the city from the observatory on the 78th floor. Yes, it’s overpriced. Yes, the whole experience was a bit cliched and felt…

Why I love working in Seattle

Pioneer square Originally uploaded by gregmeyer Working in the city of Seattle in the Pioneer Square area is a bit gritty. It’s nothing like gliding to work in the gleaming eastside office towers of Bellevue, pulling into the parking garage, and going up 16 floors of a LEED certified building. Instead, it’s a bus ride…