Delight the customer when you pick up the phone

Your customers will call you when they want to talk, so you should publish your phone number. It may sound counter-intuitive, but customers actually want to talk to you. Catching the customer at the moment when they really want to talk to you gives you the opportunity to delight them. Delighting the customer doesn’t always…

3 Things You Can Do To Support Your Customers

What’s your brand on Twitter, or more broadly, what’s your brand online? I delight customers (or at least, work to delight them) in my work life online, and I try to do the same thing whenever I encounter someone new or find an idea worth supporting.  It doesn’t take very long to offer your support,…