What’s a Community Manager’s Secret Weapon?

About 18 months ago I wrote a post on generosity, the secret weapon of a community manager. And since that time one of the best places that has emerged for conversation about Community has been the Facebook Community Manager’s Group. The conversation above is a great reminder of the power of community, of the obvious…

How many people can I connect with, really? (Dunbar + friends?)

If you’ve read any network theory, you’re probably familiar with Dunbar’s Number, or the idea that groups tend to fall off quickly in effectiveness and cohesiveness once they exceed approximately 150. The finding came from some anthropological research originally, and leading companies such as W.L. Gore have used Dunbar’s number as the ceiling for work…