You are competing for attention

The average person can hold between five to seven items in working memory. You are probably using a couple of those items already. The takeaway – especially when you’re asking customers to do something for you – is for you to ask them to do as few steps as possible. The first step to getting…

Duct tape and baling twine are essential tools for your startup

Think Like MacGyver Using duct tape and baling twine, you can build almost anything you need. It won’t be pretty, and it’s a good metaphor for finding a way to create a solution for an unknown problem. The first step is to do whatever it takes to find a workable solution. The next step is…

Stop what you are doing and remove half of your product

I love words. Probably too much. I love words so much that often use too many words when only a few are needed. It’s not because I want you to know about all the words. It’s that I want you to understand better. Sounds a little silly, right? Yet often we make the same argument…

Now, generate 100 ideas

When I was in drawing class in college, my professor asked us to make 100 drawings. “Why would we want to make throwaway drawings?” we asked. The answer he gave stuck with me: “because you don’t know which ones are the good ones until you look back.” A similar problem affects idea generation – which…

The next product wave will be invisible

This might seem strange, but in my experience some of the best products I depend on are invisible. What do I mean by invisible? I mean that I give then access to information and they provide value with no work on my part. “Set it and forget it” apps or services are the most obvious…