Here’s how to find Metrics that Matter

Is there an Easy Solution? The biggest challenge for most businesses is getting from “this is a nifty silver bullet” to “this service is an integral part of our business” I bet you’ve been there, either as the buyer or as the seller. You really really want to believe that whatever you’re selling or they’re…

What’s a Community Manager’s Secret Weapon?

About 18 months ago I wrote a post on generosity, the secret weapon of a community manager. And since that time one of the best places that has emerged for conversation about Community has been the Facebook Community Manager’s Group. The conversation above is a great reminder of the power of community, of the obvious…

Running a “Friends of the Company” Usability Session

One of the best ways to learn how real people view your product is to ask them to complete a set of tasks that you think all customers “should” be able to do. Think of this as a directional usability test, where you can get some feedback on the way “normal” folks use your product…

What is Agile Marketing and Why Should You Use It?

If you’re like many people, when you hear the term “Agile Marketing” you might wonder if the person is talking about some new dance form or other form of stretching rather than an exciting way to improve the way that you propose, build, and measure your marketing success. Don’t worry – you can start doing Agile…

How do you quantify the value of an online community?

Online Communities are similar to and different from their physical counterparts What’s the value of community? How can you define both the idea of a community and the value of that community for a marketer? A physical community can be hard to describe, and hard to grasp, as Phil Bartle suggests, “we can not see a whole…