Make the customer feel like a Rock Star? They’ll come back.

Startups Require True Fans – Thanks! I’ve been part of an Internet startup for the past 18 months – and one of my ideas was to build the Customer Experience by finding our 1000 True Fans (thank you Kevin Kelly for the inspiration.) The thinking was that by building a fan base that would help…

3 Lessons I learned about customer service from food allergies

“You don’t eat wheat?” As a person wtih a gluten intolerance who also really likes to go out to eat, I’ve heard many explanations (or off-putting remarks) from waiters, servers, and restaurant owners. I’ve also been treated to wonderful, unexpected displays of outstanding service in many other eating establishments where people have gone above and…

I Recommend Raspberries

I recommend Raspberries.  No, not the kind that you can get at the store.  The kind that grow in your backyard (or perhaps, a friend’s backyard), taste best when eaten straight off the cane (warm from the sun) and can be enjoyed for a few short weeks in July before they’re gone for another year. …

5 Ways to Extend Halloween to the Rest of the Year

Tonight’s Halloween (Great)! The favorite holiday of kids and adults alike (well, at least most adults), Halloween reminds us that dressing up, making a fool of yourself, and eating candy until you’re sick is definitely something you should do at least once a year. But what if we think about how to extend these lessons…