Understanding the Startup of You

Are you still doing the things you thought were going to be hard when you envisioned your role? Can you imagine someone else doing that job and explaining how it works to them? Are you learning new things and meeting new people? Because you really need to be working yourself out of your current job…

But how do you build Customer Wow Every Day?

I had the opportunity to present at @PIEPDX yesterday (thanks, Rick Turoczy and team!) We talked about the Concept of Customer Wow and especially how businesses that are just starting out can think about the People, Processes, and Tools that they need to build sustainable, interesting, and valuable customer relationships. These slides are meant to be a jumping…

There are 3 Parts to a Great Introduction

What’s better (a lottery ticket, or new people whom you know) You might have bought a lottery ticket recently (I did too, by the way.) And you didn’t win. But you can guarantee your chances of making positive connections if you do a better job at introducing your smart friends to each other. Who knows…

The Power of a Pause

At first glance, it seems like any other beach scene you’ve ever noticed. And then – right when you’re not expecting it – there is a strange and wonderful pattern in the water right in front of you. You only see it when you’ve unfocused a bit, and it’s only there for a minute –…

Travel opens your mind

What do you do when you travel? My best thinking time is in airports or on planes. Even with the advent of airport and onboard wi-fi, I find my best ideas come from reading (from a book) and writing (longhand, in a notebook.) When I spend time away and disconnect from the “always-on” world that…