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Create, communicate, deliver value.
What is Customer WOW?
A Guide to Becoming a WOW-Maker
How Do You Deliver WOW?
Customer Experience is Not Rocket Surgery
Building a Minimum Viable Beta
What’s the Point of a Beta Product
How to be a Better Beta Tester
Running a Usability Session
What’s the ROI of a Community?
What’s a Community Manager’s Secret Weapon?
The 5 ‘A’s of Service
Can You Build Great Service at Scale?
What’s a Customer Experience Manager?
Ready, Fire, Aim – an Agile Manifesto
#1 – Deliver What People Need
#2 – The Product You Deliver Will Change
#3 – Keep Solving the Same Problem
#4 – It’s Better When Customers Say So
#5 – Always Build Content
#6 Business and Dev Folks Need To Talk
#7 – Communicate Well and Get More Done
#8 – Get it Right 98% of the Time
#9 – It’s Your Job To Make Yourself Better
#10 – Keep the Marketing Simple, Stupid
#11 – Begin with the Answer In Mind
#12 – When in Doubt, Punt
More About Agile Marketing
Experience Products, Don’t Explain Them
Pinterest is Brilliant
You Don’t Need a Business Plan Yet
Does a product have to be mainstream?
Limiting Customer Choice is Good
Ideas are a Dime a Dozen
Why Your Product Needs to be 10x Better
The API of Me
The Future of the Address Book
Can you trust what you read on the Internet?
Limited Edition Soda
Turkey Soda is the Future of Marketing
What’s it like to work at a Standing Desk?
5 Reasons to Use a Standing Desk
Why You Need to Move Around More
Automate What You Do A Lot
Checklists Help You To Be Less Stupid
Hack Your Note-Taking
Perfect is the Enemy of Done
The Circle of Startup Life
The Startup of You
Build a Startup in 54 Hours
How to Work Yourself Out of A Job
On Startup Success
Being a Connector
3 Parts to a Great Introduction
Say Thank You
3 Things to Make Your Email Better
Connect Online to Connect Offline
Why Your Social Graph Should Be Bigger
Looking for Perspective?
Your Next Ten Posts
Change Yourself and Change the World
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